Terms and conditions

Terms and Conditions

1. Legal Status

1.1 License Number
CleanWins operates under the Anjouan B2C license issued to Onimim Ltd, with a license number of ALSI-192407051-FI3. The license was reportedly issued on 29 July 2024 and is set to expire on 28 July 2026. Nonetheless, the current validity of this license may be uncertain.

1.2 Issuing Authority
The license is issued by the Anjouan Offshore Financial Authority and Anjouan Gaming.

1.3 Jurisdiction
CleanWins is operated under the jurisdiction of Anjouan (Comoros), with payment facilitation purportedly handled by Onimim (CY) Ltd in Cyprus.

2. Registration and Login Process

2.1 Step-by-Step Process
To register, users must:

• Visit the licensed domain cleanwins.com.
• Select "Register/Sign Up."
• Provide an email, password, account currency, and telephone number.
• Enter personal information including name, date of birth, residential address, city, and postcode.
• Accept the Terms, Privacy Policy, and age declaration.
• Confirm the email verification link, if prompted.
• Log in and complete KYC verification prior to making a withdrawal.

2.2 Is KYC/ID Verification Required
Yes, users are required to fulfill KYC verification before the first withdrawal. Required documents include a government-issued photo ID, a selfie holding the ID, proof of address dated within the last three months, and possible proof of payment method ownership/source of funds.

2.3 Time to Activate Account
Email registration is reported to take under five minutes, contingent upon email confirmation. The timing for KYC approval is not published.

2.4 Terms of registration
The minimum age for registration is 18 years. While one-account-per-person rules are generally standard in the industry, specific terms should be verified directly. The United Kingdom is listed as a restricted territory, and VPN usage is prohibited.

3. Games and Software Providers

3.1 Top Games
CleanWins offers a variety of games, including but not limited to Big Bass Bonanza, Book of Dead, Starburst, Gates of Olympus, Sweet Bonanza, Gonzo’s Quest, Reactoonz, Mega Moolah, and live titles such as Blackjack Prestige, Auto Roulette 2, and Baccarat 4. Availability may vary by country and account status.

3.2 Software Providers
Reported software providers for CleanWins include Play’n GO, NetEnt, Microgaming, Novomatic, Hacksaw Gaming, Spribe, Wazdan, Evoplay, Booming Games, Quickspin, ELK Studios, 1X2 Network, EGT Digital, Mascot Gaming, Fazi, and Lucky Streak.

3.3 Total Game Count
The total number of games is not independently confirmed; reports range from 3,000+ games to no verifiable total.

3.4 Game Categories
Available game categories include slots, jackpot slots, Megaways, Book-style slots, Bonus Buy, roulette, blackjack, baccarat, live casino, video poker, bingo, poker, crash/instant games, keno, scratch cards, and mini-games.

3.5 Fairness / Provably Fair
Non-live games utilize RNG technology. However, no independent certificate of audit from eCOGRA or iTech Labs for CleanWins was verified.

4. Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins)
The reported welcome bonus includes a 200% deposit match up to £2,000, plus 200 free spins on Big Bass Bonanza. A minimum deposit of £20 is required, and the value of free spins is £0.10 each.

4.2 Welcome offers specific to United Kingdom
Despite UK-facing promotional pages for the bonus, CleanWins is not licensed by the UKGC. Therefore, UK residents should not consider this offer valid.

4.3 Process of activation for Welcome Bonus
To activate the welcome bonus, users must deposit at least £20 and enter the code WELCOME2000 in the cashier or promotion field, ensuring the bonus and free spins are properly recorded.

4.4 Wagering Requirements
The wagering requirement for the welcome bonus is reported as 40× the sum of the initial deposit and bonus. For example, a £20 deposit coupled with a £60 bonus results in a total of £2,400 in wagering requirement.

4.5 Time Limits
The welcome deposit/match funds reportedly expire after 10 days, while the free spins expire after 7 days. Specific time limits should always be verified against promotional terms.

4.6 Recurring Promotions
CleanWins is said to have ongoing promotions including a Daily Wheel/Prize Wheel, special bonuses for Friday open banking, and referral rewards.

4.7 Cashback Offers
The site reportedly offers a weekly cashback of 10% on slot games, with a cap of £1,000. Other cashback options for live casinos have also been reported but remain unverified.

4.8 Reload Bonuses
A reported 50% weekly reload bonus up to £250 is available using code WEEKLY250, which also carries specific wagering requirements.

4.9 Free Spins Bonuses
Free spins may be awarded as part of the welcome offer, referrals, and other promotions, although specific terms are not independently confirmed.

4.10 General Bonus Terms and Conditions
Bonuses may have withdrawal conversion limits and specific game contribution percentages that impact wagering requirements.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards
Details on VIP tiers and rewards are not confirmed, with sources reporting a variety of structures varying from invitation-only programs to tier progression.

5.2 How to Qualify
Qualification for the VIP program may be based on account activity or through invitation. Specific turnover or point thresholds have not been published.

5.3 Loyalty Program Description
Reported benefits of a loyalty program may include tailored bonuses, priority support, and higher limits, though these details are not verified.

5.4 Loyalty Program Rules
No verified rules are available regarding point conversions or tier structures within the loyalty program.

6. Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees)
Accepted deposit methods include Visa, Mastercard, bank transfer, Paysafecard, e-wallets, and cryptocurrencies. Deposits are typically instant and without fees.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees)
Withdrawals can be made through various methods, with reported caps on the minimum and maximum amounts. Specific processing times may vary, especially for crypto transactions.

6.3 Currency, Geo-availability, and Crypto
The primary currency for users is GBP, with additional accepted currencies and cryptocurrencies. However, UK residents are reported to be geo-restricted.

7. Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions)
Bonuses are subject to specific wagering conditions, maximum stake limits per game type, and potential game contributions.

7.2 Deposit Limits
Deposit limits may vary based on the method used; further detailed limits are not publicly verified.

7.3 Withdrawal Limits
Withdrawal caps exist, and users must adhere to the stipulated limits on weekly and monthly withdrawals.

7.4 Account Restrictions
User accounts are subject to restrictions including age verification, residency stipulations, KYC verification, and potential account closure processes.

8. Mobile and Technical Features

8.1 Mobile Browser Optimization

The mobile site is described as responsive, providing access to various features and functions similar to the desktop interface.

8.2 User Experience and Speed on Mobile
Descriptions of the mobile user experience report lightweight navigation and adaptability to differing conditions, although formal testing data has not been provided.

8.3 Process of registration on mobile
The registration process on mobile mirrors that of the desktop experience, requiring the same information and steps.

9. Security and Fair Play

9.1 SSL & Encryption Standards
Secure Socket Layer (SSL) encryption technology is employed to protect user data during transmission, although specific encryption details are not publicly available.

9.2 RNG & Game Fairness
While RNG technology is used in games, no independent audit documentation for CleanWins has been verified.

9.3 Customer Support (Channels, Response Time)
Customer support is available through live chat and email. Response times may vary by channel and specific inquiries.

9.4 Support Availability (Hours, Languages)
Support channels are accessible 24/7, primarily in English. Additional language support and formal complaint processes are not confirmed.

10. Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion)
Claims about responsible gambling tools such as deposit limits and self-exclusion are unverified and should be approached with caution.

10.2 Links to Support Organizations
References to responsible gambling organizations are made, but the casino's regulatory status should be noted as separate from UKGC standards.

10.3 Differences from United Kingdom-specific standards
CleanWins is not a UKGC-licensed entity and does not adhere to standards typically recognized within UK-regulated frameworks, including GAMSTOP.